COVID-19 has presented a series of challenges to organisation globally. In Health Science specifically; some have been able to adapt effectively, and others have struggled to transition toward a remote operating environment while simultaneously remaining customer-centric.
The actions organisations take during this time will create a ‘new norm’, bringing about opportunities to meet elevated customer and employee expectations. Those who accelerate and operationalise their omni-channel capabilities now, will thrive beyond the crisis.
So, what does best-practice look like?
Download our toolkit where we explore the context, design and implementation of an effective omni-channel go-to-market approach.
We’ll also be hosting a webinar on Friday 8 May at 12pm, which will explore this framework in more detail and provide practical tips for progressing omni-channel maturity in our organisation – you can register for the session here.