The health and wellbeing of attendees, speakers, partners and employees is our number one priority and sits at the forefront of Blackdot’s decisions.

After careful consideration, and following advice from the government – we are postponing both our Sydney and Melbourne sessions of Customer-Centric Growth 2020 to later in the year. We will be monitoring the status of Coronavirus (COVID-19) closely over the next few months and will only host the event once health risks have been mitigated.

In the meantime, we will be working closely with our partners and speakers to provide practical content for helping the Blackdot Community through the current challenges. If you have any specific questions or immediate threats to your business that we might be able to assist with, please feel free to reach out at

We welcome you to subscribe to Blackdot Insights below to be the first to hear about when this content is released, along with confirmed dates for when the event will take place.


As Australian business leaders take stock of a challenging 12 months and seek new avenues for growth, the value of a customer-first approach recommends itself powerfully. However, knowing which pathway will ultimately lead to success often stands in the way.

For some businesses, the answer will lie in undertaking a complete reset of the go-to-market model, or advancing existing capabilities towards maturity; whereas for others the opportunity may be in simplifying operational complexity, or getting more value from customer technology platforms. No matter what your strategic priorities are, or the most appropriate pathway for reaching them, the goal remains the same – to drive customer-centric growth.

We’re delighted to invite you to the 2020 edition of Blackdot’s executive breakfast series, designed to help leaders navigate their best path. With 12 all-new thought leadership breakouts and 6 case studies from senior practitioners, our unique event format allows you to create a personalised agenda so you can derive the most benefit for your organisation.