APAC Webinar

Execution Excellence –
the functional
imperatives that count

Thursday, 3rd December 2020
12pm – 1pm AEDT
9am – 10am SGT


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The pandemic has fundamentally reshaped customer engagement preferences and buying behaviour across all industries. In response, most organisations have invested heavily in new tools and technology with the aspiration of accelerating the pathway to a digitally-led go-to-market model.

Following 9 months of benchmarking since the beginning of COVID-19, what we’ve found is that as operational complexity increases – ensuring you have the right frontline behaviours and execution principles is critical for progressing; from a mono, to multi, and finally omni-channel engagement approach.

Join us on Thursday, 3 December between 12-1pm AEDT / 9-10am SGT as we explore:

  • An overview of omni-channel maturity by industry
  • Risks to navigate, and opportunities to capture when evolving your go-to-market model
  • Building an agile culture, new frontline capabilities and future-fit management decisions
  • Functional imperatives that will enable your frontline to thrive in this new environment


Grant Cairns

EGM Regional &
Agribusiness Banking 

Tsumi Smith

Head of Multichannel 

Lee Stone

National Manager Customer
Experience & Strategy 

Daniel Bacon

Head of Commercial


Marty Nicholas