So, you’ve got a clear omni-channel vision, the latest tools and technology and a detailed roadmap to get you there – what could go wrong?
Enterprises today have made significant headway with uplifting their digital maturity in-line with today’s ever evolving customer. However, as go-to-market complexity increases, it becomes even more important to ensure your frontline are equipped with the right capabilities, mindsets and behaviours to effectively execute on this aspiration.
Join us on Thursday 27th May at 12pm BST / 1pm CEST, as we explore:
- Outside-in enablers and inside-out capabilities required to progress
- Unique execution challenges when pivoting from mono to multi, and then multi to omni-channel
- Key operational, behavioural and cultural foundations needed to move between each stage
- Real-world case studies of organisations who have seen success